和海外客户沟通产品质量问题，有哪些常用的单词和句子？

在外贸业务中，和海外客户沟通产品质量问题是很重要的。产品质量问题可能涉及到产品的品质、性能、规格、包装、检验等方面。如何用外贸英语和海外客户沟通这些问题，既要保证自己的利益，又要维护客户的关系，是一门技巧。以下是一些可能用到的单词和句子：

- detailed 详细的

请您给我们提供一个详细的质量问题报告，包括问题的描述、数量、图片等证据。

Please provide us with a detailed quality problem report, including the description, quantity, pictures and other evidence of the problem.

- decline 拒绝

我们不能接受您提出的退货要求，因为您没有按照合同规定进行质量检验和索赔。

We cannot accept your return request, because you did not conduct quality inspection and claim according to the contract stipulations.

- enterprise 企业

我们是一家专业生产和出口各种产品的企业，我们有丰富的经验和优良的信誉。

We are an enterprise that specializes in producing and exporting various products. We have rich experience and excellent reputation.

- fastidious 挑剔的

我们知道您是一个非常挑剔的客户，所以我们一直致力于提供高品质的产品和服务。

We know that you are a very fastidious customer, so we have been committed to providing high-quality products and services.

- high-quality 高品质的

我们保证我们提供的产品都是高品质的，符合国际标准和您的要求。

We guarantee that the products we provide are high-quality, conforming to international standards and your requirements.

- intrigue 吸引

我们相信我们的产品会吸引您的眼球，因为它们有独特的设计和卓越的性能。

We believe that our products will intrigue you, because they have unique design and superb performance.

- overriding 最重要的

对于我们来说，最重要的是满足您的需求和期望，所以我们愿意根据您的建议改进产品质量。

For us, the overriding thing is to meet your needs and expectations, so we are willing to improve product quality according to your suggestions.

- rejection 拒绝

我们很遗憾地收到了您对我们上次交货的拒绝通知，原因是产品质量不合格。

We regret to receive your rejection notice of our last delivery, because the product quality was unqualified.

- replacement 替换物

为了补偿您对产品质量不合格造成的损失，我们将免费为您提供相同数量的替换物。

To compensate for the loss caused by the product quality unqualified, we will provide you with the same quantity of replacement for free.

- reputation 信誉

我们重视我们与客户之间的长期合作关系，所以我们不会做任何损害我们信誉和信任的事情。

We value our long-term cooperation relationship with our customers, so we will not do anything that damages our reputation and trust.

- superb 极好的

感谢您对我们产品给予了极好的评价，这对我们是一个很大的鼓励和动力。

Thank you for giving a superb evaluation of our products, which is a great encouragement and motivation for us.

- The goods you supplied are not up to the sample we ordered. 你方的供货与我方订购的样品不符。

这是一个严重的问题，我们对此表示深切的歉意，请您告诉我们具体的差异情况，以便我们及时采取措施。

This is a serious problem, we express our deep apology for this, please tell us the specific difference situation, so that we can take measures in time.

- We hope you can deliver the replacement as quickly as possible . 希望你们尽快送来可替换的货物。

这是一个合理的要求，我们将尽快安排生产和发货，并保证替换货物与样品完全一致。

This is a reasonable request, we will arrange production and delivery as quickly as possible, and guarantee that the replacement goods are exactly the same as the sample.

- Our retailers are fastidious about the quality of the products. Since your goods are not superior , we are sorry to tell you that we have to decline the goods you offered. 我们的零售商对产品质量很挑剔，由于贵方产品不够突出，所以我们很遗憾地通知贵方，我们拒收这批货。

这是一个不愉快的消息，我们对此表示遗憾和不解，请您说明一下您对我们产品的具体不满之处，以便我们进行改进和提高。

This is an unpleasant news, we express our regret and confusion for this, please specify your specific dissatisfaction with our products, so that we can improve and enhance them.

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